| All of us are familiar with the defining guidelines of | | | | encourages free flow of ideas. Refrain from |
| workplace behavior. But when stress takes a toll | | | | interrupting with advice or anecdotes to prove |
| in the office environment, tempers start to fray | | | | your point till the other person is comfortable. |
| and many times lead to outbreaks of | | | | It also helps a lot to focus upon non-verbal cues |
| ‘unprofessional behavior'. This is where | | | | while you speak. This can help you choose your |
| emotionally intelligent communication should come | | | | words and also know when to stop. The |
| to the forefront. | | | | objective here is to be "good company". Be it an |
| People with high Emotional Intelligence are great | | | | informal or formal gathering, it is best that you be |
| communicators. This includes both aspects of | | | | prepared with a list of interesting or specific topics |
| communication – verbal and non-verbal. | | | | that you can put forward in an interesting manner. |
| Listening with empathy (an EQ competency) | | | | Conveying Trust: |
| defines high EI. Also, possessing the intuition | | | | At a time when almost 48% of business hours |
| (another EQ competency) to understand just | | | | are unproductive due to the lack of trust, the |
| when to interject and speak also defines high EI. | | | | best thing for an emotionally intelligent person to |
| Let us look at a short list of important | | | | do is to convey trust while communicating. This |
| considerations to be kept in mind while conversing: | | | | lowers barriers that may exist in communication, |
| Intentionality: | | | | hence leading to free flow of ideas. This |
| An important competency of Emotional | | | | eventually leads to resolving of any problems that |
| Intelligence is Intentionality. You need to talk about | | | | may have arisen due to gaps in communication. |
| something informative, sensible, pleasant and | | | | I would like to re-instate that unlike EQ, EI is |
| non-offensive. You need to constantly ensure to | | | | something that can be learnt over the years. |
| develop this skill, as it leaves an indelible mark on | | | | According to Daniel Goleman in his record breaking |
| others. Ensure that you know what you have to | | | | bestseller, ‘Emotional Intelligence: Why It Can |
| say beforehand. This adds credibility to your | | | | Matter More Than IQ', EQ amounts to 25% of |
| thoughts and can even help steer the course of | | | | successes in leadership as opposed to IQ. By |
| the conversation in the direction you desire. | | | | learning the art of emotionally intelligent |
| Focus: | | | | conversation, it is possible to take a step nearer |
| Focus is important to build a business relationship, | | | | towards achieving a state of self actualization in |
| as it involves giving your undivided attention to | | | | work and personal relationships. |
| the other person/s. It puts them at ease and | | | | |