| Too many bed & breakfast locations fail | | | | haveinformation written by actual customers. You |
| even though theowner's have worked hard to | | | | can easily findout what they are looking for and |
| make it a beautiful place tostay. Even though they | | | | what type of experiencesthey have had trying to |
| are popular places for people to stayin, some of | | | | find it. Look for constant themesthat offer good |
| them just don't have what customers are | | | | information on what you definitely need tobe |
| reallylooking for. If you own a bed & | | | | offering and what you need to stay away from. |
| breakfast or you arethinking of investing in one | | | | Look forcommon pitfalls that could destroy your |
| you really need to pay closeattention to this | | | | establishment ifyou don't prepare against them. |
| information. It can make a significantdifference for | | | | You have the opportunity to keep each of your |
| the course of your home based business. | | | | customers veryhappy when you operate a bed |
| Make sure everyone of your guests feels | | | | & breakfast. You need to bededicated to |
| welcome from thesecond they talk to you. Many | | | | offering them the best possible experience. |
| people call to make a reservation instead of doing | | | | Remember that needs to be evaluated from their |
| it online so thatthey can talk to a real person. If | | | | point ofview, not yours. Always anticipate any |
| they don't feel like theyare important during that | | | | needs that yourguests may have. They may |
| phone conversation then they arelikely not going | | | | need a service that isn'tgenerally associated with |
| to proceed with booking it. They want | | | | a b&b such astransportation to a meeting or |
| theirexperience at a bed & breakfast to be | | | | for you to offer a weatherreport for their outing |
| personal andenjoyable. They aren't going to spend | | | | that day. These small details willreally place your |
| their money in it ifthey don't think they are going | | | | cozy retreat on a pedestal in theirminds. |
| to get it. | | | | Always follow up with those that have stayed at |
| It is a good idea to stay at variouslocations | | | | your bed &breakfast. You want to build a |
| yourself. Pay attention to what it working wellfor | | | | quality relationship withthem so that they will stay |
| you and what is missing. This will teach you areas | | | | again in the future. You alsowant them to |
| thatyou need to focus on for your own bed | | | | recommend your location to other people. Thereis |
| & breakfast business. | | | | a good chance they will mention your |
| Interact with other guests and find out what they | | | | establishmentonline too in the forums and blogs. |
| like ordon't like about their experience there as | | | | You want thatinformation to be very positive as |
| well. | | | | it is free advertisingfor you. When you follow up |
| You will find a vast amount of free information | | | | with your guests, thank them forstaying at your |
| about whatcustomers want from you online. | | | | bed & breakfast. Ask them to evaluate |
| Plenty ofpeople write reviews about their | | | | theirstay as well so you can find out where you |
| experiences. They also postinformation on the | | | | stand with yourcustomers. |
| various blogs and forums out there. Youwill find | | | | If you find that a particular customer had a |
| valuable information on these sites and it | | | | terribleexperience at your B&B, don't ignore |
| doesn'tcost you anything to read the information. | | | | it. Takethe time to contact them and express |
| You will findmany of the issues they discuss aren't | | | | your sinceredisappointment in the situation. Ask |
| specific to any oneparticular location. Instead they | | | | them what could havebeen done to make the |
| apply tothe entire industry so you can learn how | | | | situation better and then listen towhat they have |
| to effectivelyoperate your b&b from this | | | | to say. You may want to offer them a freestay |
| type of information. | | | | at your establishment, so you can make it up to |
| Use the power of the internet to help you get | | | | them oreven refund their money. Customer |
| informationabout what customers are saying | | | | service is a veryimportant part of ensuring your |
| about B&Bs. Theinformation isn't a secret so | | | | place will besuccessful. Pay attention to what |
| don't guess - go right to thesources. You can | | | | customers are saying asthey will offer you very |
| access blogs and forums online that | | | | valuable information. |